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Returns and Credit Notes Guide for Freemax Starre Plus

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Starre Plus protects the relationship when something goes wrong.

Between the factory gate and the retail shelf, returns and credit notes is where most of the value on the Starre Plus is either created or lost.

Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.

Why returns and credit notes matters on the Starre Plus

Distinguish between a defect claim and a change of mind before agreeing any action.

Documentation is not paperwork for its own sake; on returns and credit notes it is the difference between a clean clearance and a delayed one.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Seasonality interacts with returns and credit notes more than most forecasts allow for, so a rolling review beats an annual one.

Where two suppliers look identical on price, returns and credit notes is usually the variable that separates them over a full year.

Checklist

• Agree in advance who pays for return freight on a defect claim.
• Retain one sealed sample carton from every batch for reference.
• Request batch photographs and a packing list prior to shipment.
• Keep certificates current and filed against the exact model name.
• Confirm the exact configuration in writing before the deposit is paid.
• Check carton quantities against the commercial invoice line by line.

Commercial terms

Payment history is the single most reliable route to better terms, more than total annual volume.

Payment history is the single most reliable route to better terms, more than total annual volume.

Frequently asked questions

Who pays return freight on a Starre Plus defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

Final word

None of this is complicated, but it does need to be written down and reviewed on a schedule.

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