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Freemax Rexa Max Returns and Credit Notes Checklist 2026

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Rexa Max protects the relationship when something goes wrong.

Distributors reviewing their Rexa Max range usually find that returns and credit notes explains most of the variance in results between accounts.

The most common mistake is optimising for the first order instead of the fourth, which is where Rexa Max economics actually settle.

Why returns and credit notes matters on the Rexa Max

Distinguish between a defect claim and a change of mind before agreeing any action.

Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Rexa Max.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

The most common mistake is optimising for the first order instead of the fourth, which is where Rexa Max economics actually settle.

Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.

Checklist

• Record the arrival condition with photographs on the day of delivery.
• Agree in advance who pays for return freight on a defect claim.
• Log sell through by account for the first eight weeks.
• Request batch photographs and a packing list prior to shipment.
• Check carton quantities against the commercial invoice line by line.
• Retain one sealed sample carton from every batch for reference.

Commercial terms

Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.

Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.

Frequently asked questions

Who pays return freight on a Rexa Max defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

Can packaging be adjusted for our market?

Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

Final word

Start with one change, measure it over a quarter, then decide whether it deserves to become policy.

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