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Freemax Rexa 2 Warranty and After Sales Checklist 2026

Published 2026 · VapeWholesaleHub trade desk

Warranty and after sales handling define the long term reputation of a Rexa 2 line.

Wholesale demand in this category is driven less by novelty than by consistency, and warranty and after sales is where that consistency is measured.

Documentation is not paperwork for its own sake; on warranty and after sales it is the difference between a clean clearance and a delayed one.

Why warranty and after sales matters on the Rexa 2

A clear dead on arrival policy removes friction for retail partners.

Documentation is not paperwork for its own sake; on warranty and after sales it is the difference between a clean clearance and a delayed one.

Spare parts availability matters more than warranty length in practice.

Reference specification

Item	Value
Model	Rexa 2
Brand	Freemax
Category	E-Liquids
Battery	500 mAh
Output range	10-25 W
Capacity	6.0 ml
Charging	Magnetic dock
Coil options	0.8 / 1.2 ohm
Carton quantity	100 units

Tracking return reasons feeds directly into the next sourcing decision.

Practical notes for buyers

Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.

The most common mistake is optimising for the first order instead of the fourth, which is where Rexa 2 economics actually settle.

Checklist

Confirm the exact configuration in writing before the deposit is paid.
Request batch photographs and a packing list prior to shipment.
Log sell through by account for the first eight weeks.
Review the reorder point after one full selling cycle.
Agree in advance who pays for return freight on a defect claim.
Retain one sealed sample carton from every batch for reference.

Commercial terms

Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.

Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.

Volume tier	Indicative unit level	Lead time
Carton (89 units)	Tier 1	21-30 days
Pallet (1662 units)	Tier 2	14-21 days
Container (10537 units)	Tier 3	14-21 days

All figures above are indicative working ranges used for planning. Final specification and commercial terms are confirmed in writing before any deposit.

Frequently asked questions

What warranty applies to Rexa 2?

Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

What happens if a batch fails inspection?

The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

Final word

The buyers who do this well are not luckier; they are simply more consistent about the basics.

Trade enquiry

Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.

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