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Freemax Fireluke: Returns and Credit Notes for Distributors

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Fireluke protects the relationship when something goes wrong.

What follows is a practical view of returns and credit notes for the Fireluke, written for people who place repeat orders rather than one off buys.

The most common mistake is optimising for the first order instead of the fourth, which is where Fireluke economics actually settle.

Why returns and credit notes matters on the Fireluke

Distinguish between a defect claim and a change of mind before agreeing any action.

Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Fireluke.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.

Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.

Checklist

• Check carton quantities against the commercial invoice line by line.
• Request batch photographs and a packing list prior to shipment.
• Agree in advance who pays for return freight on a defect claim.
• Verify that artwork matches the approved compliance template.
• Confirm the exact configuration in writing before the deposit is paid.
• Log sell through by account for the first eight weeks.

Commercial terms

Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.

Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.

Frequently asked questions

Who pays return freight on a Fireluke defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

Final word

None of this is complicated, but it does need to be written down and reviewed on a schedule.

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